INFORM, ORDER AND REPAIR
Information & Service Suite
The classic InfoTip communication system for data exchange between specialist workshops and brand-name manufacturers in the CE industry is available in two variants: ISS for direct online access to all data inventories, and IT2001 as a client/server application in which the desired data is stored offline on your computer.
InfoTip ISS has been supporting workshop operations for many years in carrying out decentralized repairs. The system consists of seven modules, or sub-areas, for which you can be activated with the help of a fine-grained rights concept.
Our ISS modules
Tips, hints and instructions
Module 1 contains repair tips, error notes, service instructions, troubleshooting trees, conversion instructions, safety instructions and much more.
Spare parts ordering and search
Module 2 enables the simple identification of spare parts. Once a spare part has been reliably identified, it can be ordered directly via the system.
Module 3 provides access to the document server. Here, for example, service manuals and repair instructions can be downloaded.
The billing of warranty and guarantee expenses according to the EICTA standard is carried out via module 4. The error codes required for this can be stored directly as Iris codes.
Drivers and firmware
Current drivers, software and firmware can be downloaded and used via module 5. This eliminates the annoying search on various manufacturer sites.
Information Service Advice
The sixth module provides access to InfoTip ISA - the colleague tip portal. Every registered user has access to the ISA portal, through which our users can exchange service tips. The entries created by the users are edited by InfoTip, which ensures a minimum standard of information quality.
Every InfoTip subscriber receives free access to the InfoTip Product Database, probably the most comprehensive and detailed database of its kind on the market, via Module 7. Five data areas are covered by the InfoTip PDB: master data, technical performance features, image material, product descriptions with unique selling points and a download area for operating instructions.