We have a variety of different customers. Independent whether they are local crafts business, medium sized traders of consumer goods or world wide acting groups, we support our customers in implementing the best service possible.
Reference customers (selection)
Case Study - Warranty and payment accounting
For many manufacturers warranty accounting is a necessary evil. On the one hand one wants to offer good service, on the other hand any of these processes have also to be economical. In addition to that there is time-consuming clarification because not every warranty claim is distinct. Foremost retailers with a low warranty claim volume cause high cost because of lots of single or individual transactions which occur. And any transaction or clarification costs time and therefore money.
A large international manufacturer for consumers electronics therefore decided to outsource the complete accounting and clarification for retailers with low warranty claim volumes to InfoTip Service GmbH. InfoTip was instructed to carry out the complete warranty accounting for Germany, Austria, Switzerland, the BeNeLux states, France and Great Britain. The workflow arranges that InfoTip collects all warranty claims, processes and clarifies them and does fiducially out payment for the producers. Goal of the contractor was to gain only one contact who bundles all claims in one package and then bills them to the manufacturer like a mayor customer.
I As a consequence, InfoTip developed a filter system that in nearly all cases clarifies whether a retailers request is really a warranty claim. By dedicated filtering the over 40,000 requests, less faulty transactions occur which have to be clarified then. On one hand this reduces costs and accelerates on the other hand the claiming process for the retailer because he is informed immediately if and how to proceed. Therefore the contractor has an efficient and reliable warranty claim accounting system with low costs and only one contact for over 40,000 claims per year which are validated and processed by InfoTip. Using transaction based billing, costs for the manufacturer do arise only for real warranty claim. The dealer gains profit from immediate feedback while claim registration, fast clarification and in-time payment of his warranty claim entitlement.
Case Study - Help for self-help - Frontend-Filtering
As a manufacturer or repair provider, one is often confronted with the problem of receiving suspected defect devices from retailers or consumers. Even if the device has a malfunction, in many cases one can solve the problem himself - if the user knows what to do. That way unnecessary submission can be avoided, service capacity can be saved and effort can be reduced on any side.
In order to minimize the number of unnecessary submitted devices, a system shall be developed which is able to support the user in independent fault-resolution by querying through producer-specific error descriptions. To gain this, the contractor, a manufacturer of consumers electronics products strongly asked for high usability. In addition, the system shall do reporting of the most occurring problems and errors, using an analysing module.
Implementation / Result
Therefore, InfoTip GmbH developed the so-called "Frontend-Filtering (FEF)". This intelligent system presents producer-specific information about known issues or malfunction descriptions and shows up hints for independent solutions of the issue. Possible users are registered retailers, callcenter agents or consumers in the distinct consumer portals.
That way users get the opportunity to find out hints for solving the issue themselves before submitting the device.
Thanks to a easy structure and a simple kept form query, the user efficiently gets to the device specific hints.
Case Study - Website system for retailer co-operations
A certain retailer co-operation with more than 2,600 joined retailers noticed in the context of an internal assessment that several of their joined retailers had a self-designed website but with outdated information.
This outdated information contained e.g. prices in DM and services which were not offered that way anymore which is not very conductive, if one tries to introduce potential customers to his own stores.
So the co-operation headquarter decided to renown and harmonize the websites of all retailers.
In order to harmonize and to gain a centralized control, a web based system should be developed, which enables every single retailer to create independent and without any programming skills a customized website.
In addition to that, all pages should follow the corporate design arranged by the co-operation headquarter and it should be possible to include centrally provided up-to-date information.
The focus had to be on easy handling of the system and a timely design of the retailers web presence.
InfoTip GmbH developed the "Homepage Generator" which helps the retailer to create his own website. The simple kept system enables the retailer, in the borders of the centrally provided design pattern, to include own content like texts, images or opening times. An installation assistant (wizard) leads the retailer step by step to his own website. If the retailer does not have own images or texts, he can choose from a wide range of predefined images and text modules. The already implemented slideshows are kept up-to-date by the co-operations headquarter, so all product and service related information are the most recent one. In addition to that, the system offers direct connections to the most common social media platforms, so a retailer can link his website to Facebook & co. to extend his business' visibility on the web.