Do a good deed and save resources
The end-of-life management solution supports manufacturers and distributors of electrical appliances, household appliances, information and communication technology in the coordinated return of used devices and equipment. The system allows your customers to register and return the device. Corresponding reports confirm the withdrawal of the equipment for authorities and other institutions.
Components of End-of-Life Management
Handle Tracking
The core component of the return management is the handle tracking. It creates transparency in the complete after-sales process chain, so that all parties are always informed about the status of each service and the subsequent steps.
Escalation management
Identify problems before they occur. The integrated escalation management communicates with the service technician / end customer and informs him about various possible channels of possible emerging difficulties in the fulfillment of service procedures.
Document creation
The system supports the automated creation of all required shipping documents from the delivery note to the address label, for the fastest possible handling of the process and the unambiguous identification of the goods.
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