End-of-Life Management

This module supports the return of old and used equipment within the scope of the statutory regulations. In this way, you take care of your own ecological responsibility and save important raw materials and valuable substances.

Do a good deed and save resources

The end-of-life management solution supports manufacturers and distributors of electrical appliances, household appliances, information and communication technology in the coordinated return of used devices and equipment. The system allows your customers to register and return the device. Corresponding reports confirm the withdrawal of the equipment for authorities and other institutions.

Components of End-of-Life Management

Handle Tracking

The core component of the return management is the handle tracking. It creates transparency in the complete after-sales process chain, so that all parties are always informed about the status of each service and the subsequent steps.

Escalation management

Identify problems before they occur. The integrated escalation management communicates with the service technician / end customer and informs him about various possible channels of possible emerging difficulties in the fulfillment of service procedures.

Document creation

The system supports the automated creation of all required shipping documents from the delivery note to the address label, for the fastest possible handling of the process and the unambiguous identification of the goods.

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Benefits of End-of-Life Management

Efficient solution for the fulfillment of the prescribed product responsibility

Return and keep important resources / raw materials

Control and transparency of all processes

Individually adapted concepts for process optimization

Identify stagnating processes before they become a problem

Higher end customer loyalty through a positive service experience

Take over the ecological responsibility after the end of the product life cycle

On request in your own web style

All Smart Service Engine modules

Return Management

Repair Management

Recall Management

End-of-Life Management

Home Service

Warranty Processing

Self Service

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About InfoTip

InfoTip develops and operates IT solutions for the digitization of service processes. One focus is on the highly compatible integration of complex, individual processes in the service and customer service area. With a broad range of SaaS solutions, we support service organizations in delivering service excellence.

Get in touch

InfoTip Service GmbH
Technologie-Quartier
Konrad-Zuse-Str. 16
44801 Bochum
Germany

Telephone: +49 234 973 349 0
Support: +49 9571 73 90 32
Fax: +49 234 973 349 11
Email: info (at) infotip.de
Twitter: @infotipgmbh