Do a good deed and save resources
The end-of-life management solution supports manufacturers and distributors of electrical appliances, household appliances, information and communication technology in the coordinated return of used devices and equipment. The system allows your customers to register and return the device. Corresponding reports confirm the withdrawal of the equipment for authorities and other institutions.
Components of End-of-Life Management
The core component of the return management is the handle tracking. It creates transparency in the complete after-sales process chain, so that all parties are always informed about the status of each service and the subsequent steps.
Identify problems before they occur. The integrated escalation management communicates with the service technician / end customer and informs him about various possible channels of possible emerging difficulties in the fulfillment of service procedures.
The system supports the automated creation of all required shipping documents from the delivery note to the address label, for the fastest possible handling of the process and the unambiguous identification of the goods.
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Benefits of End-of-Life Management
Efficient solution for the fulfillment of the prescribed product responsibility
Return and keep important resources / raw materials
Control and transparency of all processes
Individually adapted concepts for process optimization
Identify stagnating processes before they become a problem
Higher end customer loyalty through a positive service experience
Take over the ecological responsibility after the end of the product life cycle
On request in your own web style
All Smart Service Engine modules
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