Global Claiming Service

For most manufacturers warranty handling is a compelling evil. On the one hand they want to provide a good services, on the other hand each process must be economical. As not every case is unique, this may incur extensive clarification as well. Especially dealers with a low guarantee volume generates high settlement costs because each booking and clarification is time and money consuming.

Companies also want to meet the needs and requirements of their customers in order to increase the level of satisfaction and to create close ties with their customers.

A special set of filters, which is the core component of the Global Claiming Service, reliably identifies whether a request is a warranty case or not. Due to the selective filtering of all requests there are less erroneous operations that require clarification.

This saves costs and speeds up the settlement process on the customer side, as he is immediately informed about the step in the process. Thus, companies get an efficient and reliable warranty processing at a lower costs, all managed by just a single contact, which is InfoTip.

As the expenses are billed via a handling fee, costs for the manufacturer only arise, if a warranty claim occurs. The end customer benefits from prompt feedback, a fast clarification process and quick fulfilment of his warranty claim.

• Reduction of costs
• Seamless communication
• Increased customer loyalty
• Acceleration of case handling
• Interfaces to existing systems
• National / International use
• Full transparency
• Compliant with data protection and robust