Global Claiming Service

With InfoTip's global claiming service, manufacturers are able to complete the whole warranty or guarantee billing with their retailers and distributors.

Easy, fast and reliable - guaranteed!

The Global Claiming Service of InfoTip is a stand-alone version of our warranty service from the Smart Service Engine, which we operate as a full-service solution in the name of large manufacturers. InfoTip handles warranty claims from dealers and end customers with the system. On request, we also can handle the entire payment process.

Warranty Handling

For most manufacturers warranty handling is a compelling evil. On the one hand they want to provide a good services, on the other hand each process must be economical. As not every case is unique, this may incur extensive clarification as well. Especially dealers with a low guarantee volume generates high settlement costs because each booking and clarification is time and money consuming.

Companies also want to meet the needs and requirements of their customers in order to increase the level of satisfaction and to create close ties with their customers.

Functionality

A special set of filters, which is the core component of the Global Claiming Service, reliably identifies whether a request is a warranty case or not. Due to the selective filtering of all requests there are less erroneous operations that require clarification.

This saves costs and speeds up the settlement process on the customer side, as he is immediately informed about the step in the process. Thus, companies get an efficient and reliable warranty processing at a lower costs, all managed by just a single contact, which is InfoTip.

As the expenses are billed via a handling fee, costs for the manufacturer only arise, if a warranty claim occurs. The end customer benefits from prompt feedback, a fast clarification process and quick fulfilment of his warranty claim.

Advantages

  • Reduction of costs
  • Seamless communication
  • Increased customer loyalty
  • Acceleration of case handling
  • Interfaces to existing systems
  • National / International use
  • Full transparency
  • Compliant with data protection and robust

Did we spark your interest?

As a manufacturer, you take benefit from several interfaces and the convenient switch on or creation of a standalone-version. We are glad to provide you with further information. Just contact us!

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About InfoTip

InfoTip develops and operates IT solutions for the digitization of service processes. One focus is on the highly compatible integration of complex, individual processes in the service and customer service area. With a broad range of SaaS solutions, we support service organizations in delivering service excellence.

Get in touch

InfoTip Service GmbH
Technologie-Quartier
Konrad-Zuse-Str. 16
44801 Bochum
Germany

Telephone: +49 234 973 349 0
Support: +49 9571 73 90 32
Fax: +49 234 973 349 11
Email: info@infotip.de
Twitter: @infotipgmbh