Home Service

Through interfaces and applications for mobile devices, such as smartphones and tablets, the Smart Service Engine supports technicians and employees in the field service and creates transparency in the entire service process.

Everything at your fingertips - even on the go

With the Home Service module, your technicians can conveniently access job data in the field. In addition, all mobile workflows for the home service can be directly documented and confirmed by the customer. This makes the work easier, avoids mistakes and accelerates the entire process at the customer site.

Components of Home Service

Mobile Application

Via the mobile application (app), technicians can access all relevant order addresses via a tablet or smartphone. The smart synchronization of the order data allows the use of the app even if there is no connection to the server.

Documentation

All steps of a service case can be documented and recorded via the app. the app automatically captures usage times, which can be used for later billing as well as images of the integrated camera.

Interfaces

Via various interfaces, the app can transfer the captured data to the Smart Service Engine or other systems or read out data from the system. In this way, the app fits perfectly into existing processes and IT landscapes.

Push Notifications

Through push notifications, users receive directly relevant information on the mobile device. This ensures that the technician is immediately informed when parts of his order have changed.