Home Service

Through interfaces and applications for mobile devices, such as smartphones and tablets, the Smart Service Engine supports technicians and employees in the field service and creates transparency in the entire service process.

Everything at your fingertips - even on the go

With the Home Service module, your technicians can conveniently access job data in the field. In addition, all mobile workflows for the home service can be directly documented and confirmed by the customer. This makes the work easier, avoids mistakes and accelerates the entire process at the customer site.

Components of Home Service

Mobile Application

Via the mobile application (app), technicians can access all relevant order addresses via a tablet or smartphone. The smart synchronization of the order data allows the use of the app even if there is no connection to the server.

Documentation

All steps of a service case can be documented and recorded via the app. the app automatically captures usage times, which can be used for later billing as well as images of the integrated camera.

Interfaces

Via various interfaces, the app can transfer the captured data to the Smart Service Engine or other systems or read out data from the system. In this way, the app fits perfectly into existing processes and IT landscapes.

Push Notifications

Through push notifications, users receive directly relevant information on the mobile device. This ensures that the technician is immediately informed when parts of his order have changed.

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Benefits of Home Service

All relevant information available at any time

Easy documentation of the work

Automatic recording of working hours

It is possible to interfere with the retrieval of system-external data

Direct technical information via push notification

On request in your own web style

All Smart Service Engine modules

Return Management

Repair Management

Recall Management

End-of-Life Management

Home Service

Warranty Processing

Self Service

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About InfoTip

InfoTip develops and operates IT solutions for the digitization of service processes. One focus is on the highly compatible integration of complex, individual processes in the service and customer service area. With a broad range of SaaS solutions, we support service organizations in delivering service excellence.

Get in touch

InfoTip Service GmbH
Technologie-Quartier
Konrad-Zuse-Str. 16
44801 Bochum
Germany

Telephone: +49 234 973 349 0
Support: +49 9571 73 90 32
Fax: +49 234 973 349 11
Email: info (at) infotip.de
Twitter: @infotipgmbh