Consulting and optimization of service processes
We do not only develop IT solutions for service and customer service but also advise our customers extensively. Only if all the processes to be digitized are precisely defined and resilient, a system can unfold its true value. Against this background, we also see ourselves as consultants, working with our customers to develop solid and effective processes.
Our approach
We usually start by taking a look at the actual situation. This is usually done in one or several workshops. The goal is to understand your current processes and challenges so that we can provide the best possible advice. After the workshop, all weaknesses and optimization potentials are identified and a adequate optimized model is designed and provided. These includes:
Possibilities for the digitization
of service processes
Process, logistics and
workshop evaluations
Flowcharts
Safety concepts
Master data models
and master data processing
Reporting concepts
We'll be happy to advice you! Just contact us!
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