Process optimization

We advise our customers extensively in the conception and optimization of processes in the service and service environment. In doing so, we cover potentials in processes and thus increase profitability.

Consulting and optimization of service processes

We do not only develop IT solutions for service and customer service but also advise our customers extensively. Only if all the processes to be digitized are precisely defined and resilient, a system can unfold its true value. Against this background, we also see ourselves as consultants, working with our customers to develop solid and effective processes.

Our approach

We usually start by taking a look at the actual situation. This is usually done in one or several workshops. The goal is to understand your current processes and challenges so that we can provide the best possible advice. After the workshop, all weaknesses and optimization potentials are identified and a adequate optimized model is designed and provided. These includes:

Possibilities for the digitization
of service processes

Process, logistics and
workshop evaluations


Safety concepts

Master data models
and master data processing

Reporting concepts

We'll be happy to advice you! Just contact us!

Consulting and optimization services

Determine the actual conditions

Optimization workshops

Identification of weak points

Showing optimization potentials

Conception of optimized process models

All InfoTip Services

Process consulting

Product Recall

Payment processing


Individual development

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About InfoTip

InfoTip develops and operates IT solutions for the digitization of service processes. One focus is on the highly compatible integration of complex, individual processes in the service and customer service area. With a broad range of SaaS solutions, we support service organizations in delivering service excellence.

Get in touch

InfoTip Service GmbH
Konrad-Zuse-Str. 16
44801 Bochum

Telephone: +49 234 973 349 0
Support: +49 9571 73 90 32
Fax: +49 234 973 349 11
Email: info (at)