Recall Management

The module can be used to centrally control and monitor all processes of a recall, from the customer and product registration, over the dispatch of the defective product, to the repair or replacement of the device.

Do not worry about recalls

The Product Recall module allows you to organize, coordinate, and perform regional, national and international recalls. Within a few weeks, the system is set up, configured and individualized according to your specifications, so that you can quickly pick up, replace or repair defective devices or equipment. Interfaces and framework contracts for global logistics providers and service centers guarantee a smooth and fast process.

Components of Recall Management

Handle Tracking

The core component of the return management is the handle tracking. It creates transparency in the complete after-sales process chain, so that all parties are always informed about the status of each service and the subsequent steps.

Escalation management

Identify problems before they occur. The integrated escalation management communicates with the service technician / end customer and informs him about various possible channels of possible emerging difficulties in the fulfillment of service procedures.

Document creation

The system supports the automated creation of all required shipping documents from the delivery note to the address label, for the fastest possible handling of the process and the unambiguous identification of the goods.

Address validation

In order to pick up goods at the correct point and deliver them to the correct destination address, the system checks the correctness and plausibility of addresses. Thus, delays by the logistician in the fulfillment of services are eliminated.

Master Data Management

All master data stored in the system can be easily managed, updated and maintained. Whether automated upload of complete data sets or manual maintenance of individual data sets, the master data management can be easily adapted to all requirements.