Full control over your repairs
With the module for the repair processing, you have full control over all processes. Reduce throughput times and increase the efficiency of your service organization. The repair management enables the transparent control of all service cases. It does not matter whether it is a guarantee or a paid repairs. Manufacturers, workshops and logisticians can rely on the fact that all the necessary information is available at all times.
Components of Repair Management
Handle Tracking
The core component of the return management is the handle tracking. It creates transparency in the complete after-sales process chain, so that all parties are always informed about the status of each service and the subsequent steps.
Escalation management
Identify problems before they occur. The integrated escalation management communicates with the service technician / end customer and informs him about various possible channels of possible emerging difficulties in the fulfillment of service procedures.
Document creation
The system supports the automated creation of all required shipping documents from the delivery note to the address label, for the fastest possible handling of the process and the unambiguous identification of the goods.
Address validation
In order to pick up goods at the correct point and deliver them to the correct destination address, the system checks the correctness and plausibility of addresses. Thus, delays by the logistician in the fulfillment of services are eliminated.
Warranty handling
The system makes it easy to collect, check and process guarantee claims according to the criteria agreed with the manufacturer. On request, InfoTip will create credit notes in the name and on the account of the manufacturer and will assume the trusted-based payment of the complete process.
Master Data Management
All master data stored in the system can be easily managed, updated and maintained. Whether automated upload of complete data sets or manual maintenance of individual data sets, the master data management can be easily adapted to all requirements.
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