Self Service

The self-service module helps your customers to independently identify potential usage and application errors. This avoids unnecessary sendins and helps your customers quickly.

Help for Self-Help - Customers help themselves

The Self Service Solutions module allows your customers to access service-relevant content around the clock. For example, devices can be examined by the end user for errors in order to determine whether a defect actually exists or it merely was an usage error. If a defect is present, the customer can be routed directly into a corresponding registration process so that his device can be repaired or replaced quickly.

Components of Self Service

Frontend Filtering

Front-end filtering is the core component of our self-service solutions. The tool allows the central management of various tips & tricks for the independent identification of application errors.


The solution can be easily integrated into any web page with a code snippet and can be used immediately. In this way you can extend your service.

Contact us and find out more!

Benefits of Self Service

Significant reduction of no-failure-found rate

Quick and easy help for customers/consumers

Easy integration into existing websites

Responsive web design for optimal display on all device types

Easy transfer to subsequent processes (repair / maintenance)

Customer loyalty through positive service experience

On request in your own web style

All Smart Service Engine modules

Return Management

Repair Management

Recall Management

End-of-Life Management

Home Service

Warranty Processing

Self Service

Ready for Service 4.0?

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About InfoTip

InfoTip develops and operates IT solutions for the digitization of service processes. One focus is on the highly compatible integration of complex, individual processes in the service and customer service area. With a broad range of SaaS solutions, we support service organizations in delivering service excellence.

Get in touch

InfoTip Service GmbH
Konrad-Zuse-Str. 16
44801 Bochum

Telephone: +49 234 973 349 0
Support: +49 9571 73 90 32
Fax: +49 234 973 349 11
Email: info (at)