Help for Self-Help - Customers help themselves
The Self Service Solutions module allows your customers to access service-relevant content around the clock. For example, devices can be examined by the end user for errors in order to determine whether a defect actually exists or it merely was an usage error. If a defect is present, the customer can be routed directly into a corresponding registration process so that his device can be repaired or replaced quickly.
Components of Self Service
Frontend Filtering
Front-end filtering is the core component of our self-service solutions. The tool allows the central management of various tips & tricks for the independent identification of application errors.
Interfaces
The solution can be easily integrated into any web page with a code snippet and can be used immediately. In this way you can extend your service.
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Benefits of Self Service
Significant reduction of no-failure-found rate
Quick and easy help for customers/consumers
Easy integration into existing websites
Responsive web design for optimal display on all device types
Easy transfer to subsequent processes (repair / maintenance)
Customer loyalty through positive service experience
On request in your own web style
All Smart Service Engine modules
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