RTS - Repair Tracking Service

With the RTS system InfoTip operates in Germany the largest cross-vendor sector platform for registering and controlling of repairs for a large number of manufacturers from consumer electronics and small electric appliances. The system recognizes and supports all handling types which are conceivable in a service case.  It doesn’t matter whether it is a pickup, an exchange (swap, double-swap), a refund or an in-place/home service.

Usage of the platform is not limited to the electronic sector but can be used in every service related environment.

Targets of the RTS

Cost reduction

  • Usage of manufacturer or workshop general contract with logisticians for warranty claims
  • Avoidance of unfree shipments
  • Cost savings in service handling by avoiding misdirected packages


  • Always available
  • Process transparency
  • Neutral and open for all service providers (logisticians and workshops)
  • Country and language independent application


  • Processing of all conceivable service cases
  • Implementation of the functionality in manufacturers corporate design


Functionalities of the RTS

  • Online registration of orders by dealers, call centres or consumers
  • Model core management/ routing rules for:
    • Product category (main category, sub category, model)
    • Regional factors
    • Customer groups (e.g. dealer, consumer, cooperation membership)
    • Order type (warranty, costly repair)
    • Workload of a workshop (capacity)
    • Agreed conditions (special conditions, e.g. individual treatment for defined dealer cooperations )
  • Selection of logistician by region, capacity, weight and packing type
  • Online creation of freight documents for different logisticians
  • Online creation of freight documents for the sender


Advantages of the RTS

Advantages from manufacturer perspective

  • Information about special service offers or processing can be communicated to dealers/consumers without any loss
  • High acceptance by users with an affinity for the internet
  • Exact routing of orders without detours/misdirected packages
  • Transparency and reduction of processing time on logistician and workshop side
  • Complete control of transportation costs by self-chosen logisticians
  • Interfaces to existing repair management systems provide direct data transfer
  • Consumer portals are realizable in targeted ways
  • Significant cost reduction in the whole service logistic

Advantages from logistics provider perspective

  • Immediate information about upcoming pickup requests
  • Interfaces for direct data transfer to the own logistics system
  • Minimized failure rate by validated address data
  • Status information to customers is performed automatically
  • Extension of general contracts by higher order volume

Advantages from consumer’s perspective

  • Quickness
  • Meaningful contact partners in trade
  • “The manufacturer takes care for me…”

Flow of Goods

Flow of information

Did we spark your interest?

As a manufacturer, repair service provider or logistician you take benefit from several interfaces and the convenient switch on or creation of a standalone-version. We are glad to provide you with further information.

Are you a specialized dealer und would like to register? Please click here.