Our Business Goal: Your Service Excellence
We help you digitize your sales and service processes to make them more economical, more transparent, and more customer-friendly. Our market-leading SaaS products, RTS, RMS, and WMS, turn product recalls, repairs, maintenance, and other service cases into smooth, cleanly structured processes. As a certified Salesforce partner, we make the entire Salesforce portfolio usable for you.
More Than 30 Specialists Who Love Service
The goal in everything that we do is perfect service. And that starts with us: We will consult you on equal footing to help you achieve results. You can expect efficient, budget-oriented, sustainable solutions for your sales and service challenges. From consultation, planning, implementation, and integration to training and going live: We ensure that the transformation reliably leads to success for you and your teams. And we make sure that you can use your solution to add value starting on day 1.
Numbers That Count: InfoTip Facts
Our expertise can be quantified:
More Than
25 Years
Successful service digitalization for leading global brands
More Than
30 Employees
Our dedicated team members are the best in their class
More Than
500 Customer
Projects
Quality speaks for itself – the demand continuously increases
Team Service Excellence
Our employees shape the future of service digitalization. Our 30-member team works together with you to find solutions that work best for you. Offering flexible project methods and specialized expertise for any challenge, we find an answer to everything you want. From the initial discussion to the successful launch: We are partners that meet you where you are, available for you whenever you need us.
Erfolgreiche Kundenprojekte vom KMU bis zum CE-Konzern
Practical Approach to Solving Problems
Experience
Over the last 25 years, we have become a world market leader in the digitalization of service processes. Our customers range from small and mid‒sized companies to global players, including Bosch, Samsung, and Sony.
Competence
Our RMS (Recall Management System) solution digitizes product recall processes; our RTS (Repair Tracking Service) solution streamlines repair and returns management. Our WMS (Workshop Management System) solution digitizes the
management of product maintenance in workshops. As a certified Salesforce Consulting Parter, we implement Salesforce projects.
Solution Orientation
InfoTip solutions are budget‒friendly, expandable, and scalable. A consultation with us is not a sales pitch. Our aim is to offer you quick, practical, and sustainable solutions that solve your particular challenges and achieve ROI in the short term.
The Story of Our Service Competence: The History of InfoTip
1997
Our predecessor offered repair disks, spare part orders via btx/Datex J, and data exchange via ISDN. InfoTip Service GmbH was founded in Frankfurt am Main in January 1997.
1998 to 2003
InfoTip had more than 5,100 users in the DACH region within just four years after it was founded. The InfoTip PDB product database was introduced, which included product data from around 50 manufacturers.
2004 to 2005
Repair Tracking Service (RTS) was launched, our most successful product to date. This service platform can coordinate and process central repairs.
2006 to 2012
RTS has more than 20,000 registered users throughout Europe. In 2011, we completed the 2,000,000th order for RTS. Recall Management System (RMS) was introduced for recall actions in 2012.
2013 to 2020
Global dissemination of InfoTip products and services. InfoTip was ISO/IEC 27001:2022 and ISO 9001:2015 certified to continuously improve security and reliability in compliance with the GDPR. Our certifications are regularly updated through re-certifications.
2021 to Present
Certification as a Salesforce Consulting partner. Planning and implementing of Salesforce products became a new business area. Further development of innovative IT solutions for service management.
We help you digitalize your sales and service processes – making them more efficient, transparent, and customer friendly.
Services
InfoTip Service
Legal information
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