PRODUcts & ServiceS // WMS

WMS Workshop Management System

All-in-one solution for consumer electronics repair centers

Our Workshop Management System (WMS) automates processes in repair centers from S to XXL: Order management, warehouse management, document and transportation management, gate checks, reporting, and invoicing—everything is included. WMS maps all processes centrally in the #1 CRM of Salesforce—without media discontinuities, without chaos. For faster turnaround times, full transparency, and higher margins.

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WMS solves these repair center problems once and for all

Decentralized workshop management due to too many tools

In many places, orders, inventory, shipping, and billing are handled in separate tools or Excel lists—leading to media discontinuities, duplicate work, and errors.

Lack of an overview of orders and capacities

There is no central dashboard for status, utilization, or shortages. Devices remain unprocessed because no one sees the work step in which they got stuck.

Warehouse management is complex and error-prone

Vast numbers of spare parts, different manufacturers, changing approvals—the lack of an integrated system keeps procurement, inventory, and availability in perpetual chaos.

No transparency for quality and performance

Gate checks, turnaround times, and error rates are difficult to understand—quality problems are not discovered until customers complain.

Complex communication and lack of integration

Status reports, shipping information, and customer communication are handled in different systems. Simple tasks such as label printing or status queries cost time and are nerve-racking.

High IT expense from proprietary developments

Many workshops operate or program their own solutions—that binds personnel, causes high costs, and leads to dependencies on internal know-how.

One system for all departments

Whether a small specialist workshop or a Europe-wide service center: WMS maps all processes from order acceptance and warehouse management to returns centrally in Salesforce. Technicians, logistics, accounting, and management work in one system—for transparent processes, clear responsibilities, and faster turnaround times.

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Process clarity instead of software chaos

Many workshops use proprietary developments, Excel lists, or isolated solutions— this is very time-consuming. WMS combines all steps from order creation and warehouse management to billing in one system. No more media discontinuities, searching around, or lost orders. Create continuous processes that work seamlessly and smoothly

Transparency and control in real time

Whether order status, inventory, or gate checks—WMS provides a complete overview at all times. Dashboards show shortages, open tasks, and key performance indicators at a glance. This allows problems to be eliminated before they cause damage. Your repair center will perform reliably in top form.

Best practice from 25+ years of service management

InfoTip contributes over two-and-a-half decades of experience in after-sales business. Together with you, we develop tailored processes and train your teams so that they can productively use the solution from day 1. WMS is scalable, GDPRcompliant, and practice-tested. WMS is completely integrated in the Salesforce CRM. If you do not use Salesforce yet, we will be happy to implement the complete solution consisting of Salesforce and WMS.

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Everything you need for a super-efficient repair center: The functions of WMS

Order management and gate checks

The central control of the entire order process, from receiving to reporting, including quality assurance through flexible gate checks, can be individually adapted to meet specific product requirements and the skill level of the departments

Warehouse management and spare parts management

Warehouse management including spare parts management, batches, serial numbers, and stock movements. Support with inventory, parts availability, reordering, and safety stocks.

Document management

Administration, creation, and shipment of relevant documents such as goods receipt documents, repair reports, cost estimates, invoices, and waste disposal certificates, with automatic assignment to customers and orders.

Shipping and transport labeling

Shipping label creation directly in the system. The integration of carrier routines allows automatic selection of the most suitable service provider (based on distance, weight, costs, etc.).

Communication and notifications

Emails and text messages can be sent directly from the system, such as status updates for customers, dealers, manufacturers, and logistics partners.

Dashboards and reporting

Individually configurable and adaptable dashboards and automatically created reports bring transparency to all processes and allow you to spot weak points as well as potentials for efficiency at a glance.

Salesforce-Native Solution

It’s all integrated, it’s all scalable, it’s all stable

WMS is a 100% Salesforce-native solution, and you do not need a third-party system. Salesforce offers you comprehensive CRM functionalities. The entire solution is GDPR-compliant and cloud-based and can be used worldwide.

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As an additional option, our proprietary product RTS (Repair Tracking Service) is available for cross-party status reports and return shipping information. The solutions are available as aconvenient managed package, easy to install and low maintenance. Create a stable, scalable workshop solution with minimal IT effort. Learn more

Overview of WMS highlights

Cloud-based and usable on the go

WMS läuft in der Salesforce Cloud und ist immer und überall verfügbar. Durch regelmäßige Aktualisierung dauerhaft sicher und performant.

100 % Salesforce-native

No other systems and no interfaces necessary: WMS is integrated in Salesforce and can be immediately used as a managed package.

Full control and transparency

All orders, inventories, and processes are centrally visible and manageable—for clear responsibilities and well-founded decisions.

Faster turnaround times

Achieving more with the same manpower: Automated workflows and gate checks speed up processing times for each individual repair case.

Optimized warehouse management

The digital management of spare parts, serial numbers, and manufacturer data prevents searching around, shortages, and downtime.

Early detection of shortages and errors

Dashboards and warnings make you aware of delays and missing parts before problems occur.

Automated communication integrated

All emails, status reports, and messages are sent directly from the system and assigned automatically to the orders.

GDPR-compliant and safe

All your data are in the Salesforce cloud protected, legally compliant, and auditable at any time

Greater efficiency, less IT effort

No extra work due to in-house proprietary developments: WMS is maintained centrally and updated regularly. This relieves your IT team

INFOTIP SERVICE GMBH

Solutions from the experts for service processes

In the last 25 years, we have become a market leader in the digitalization of service processes. Our customers range from small businesses to global players. Our WMS solution centralizes and automates repair center processes, from order intake, spare parts management, customer communication, and partner communication to reporting.

As a certified Salesforce consulting partner, we are experts in Salesforce Cloud solutions, in which the WMS is 100% integrated. Customers who do not use Salesforce yet will receive the complete solution consisting of Salesforce Cloud and WMS directly from one source as a managed package for immediate use.

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You want to make your repair center processes faster, more cost efficient, and more customer friendly?

If you’ve read this far, the answer is probably yes. Let’s talk in a free, no-obligation consultation about your needs and possibilities. We’re looking forward to it.